Service Desk Analyst / IT Support Specialist
Support
Addison, IL
The Short Scoop
Looking for an opportunity to make a real impact in IT support? Join my client as a Service Desk Analyst, where you’ll be the go-to expert, ensuring seamless IT operations for a dynamic and growing company. If you love solving technical challenges, providing top-tier customer support, and working in a fast-paced environment, this is the role for you!
Location: Addison, IL
Status: 100% Onsite during training – 1 day a week hybrid post training.
Why You Should Apply
- Be a key player in optimizing IT user experiences and productivity
- Hands-on exposure to Active Directory, O365, ERP, and CRM platforms
- Work in a collaborative and fast-moving IT environment
- Growth opportunities in a company that values innovation and teamwork
- Comfortable with first and second-level technical support
The outstanding benefits package includes the following
- Medical has 2 options HRA, FSA
- Dental Plan
- Vision Plan
- Basic Life/AD&D/Additional Voluntary Benefits
- Supplemental Life: Option to purchase
- Short-Term Disability / Long-Term Disability
- Wellness Program
- Tuition Reimbursement
- Employee Assistance Plan
- 401 (k) Plan – Two options for contributions.
- Sales Bonus
- Vacation based on experience accrued throughout the year
- Holidays 8 company paid, 2 floating holidays
Compensation range: 60-69K annually
What You’ll Be Doing
- Diagnosing and resolving IT incidents across hardware, software, and applications
- Managing IT service requests and onboarding/offboarding employees
- Administering Active Directory, O365, ERP, and CRM platforms
- Creating and maintaining IT knowledge base for improved user self-service
- Ensuring service requests meet enterprise service desk standards (JIRA and MFA)
- Procuring and managing IT hardware and software
About You
- Be able to do the job as described
- Degree in computer science
- Strong troubleshooting and problem-solving skills in an IT service desk environment
- Experience supporting Microsoft environments, including Active Directory & O365. Must have had Admin level experience.
- Familiarity with ITIL best practices and enterprise service desk operations
- Experience with MFA and JIRA
- Ability to multitask and work under pressure in a team setting
- Desktop support via: ticket, phone, and face-to-face.
How To Apply
We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley rich@teambradley.com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.
Setting Expectations
We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.
Sponsorship is not an option for this role.
This client is an Equal Opportunity Employer
This is NOT A REMOTE ROLE!
TBI Id No: 25-14011, Service Desk Analyst / IT Support Specialist