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Product Manager / Digital Sales and Customer Tool Strategist


Addison, IL


Join a dynamic team at a pivotal moment as we expand our reach and enhance enterprise value through Sales & Customer-facing technologies. As a Product Manager, you will have the opportunity to work directly with senior business and technology leaders, driving a product roadmap that not only meets enterprise goals but also revolutionizes our customer engagement and sales processes. This role is perfect for someone passionate about using technology to enhance sales efficiency and customer experience.

Why You Should Apply

  • Lead and influence the development of a cutting-edge Sales & Customer Tool roadmap.
  • Direct involvement in strategic decisions with access to top business and technology leaders.
  • Opportunity to work in a collaborative environment focused on innovation and improvement.
  • Engage with a company culture that values teamwork, communication, and a drive for results.
  • Competitive salary
  • Comprehensive Benefits
    • Medical: BCBS of IL (2 options) HRA, HSA
    • Dental: BCBS of IL
    • Basic Life/AD&D
    • Supplemental Life: Option to purchase
    • Short-Term Disability / Long-Term Disability
    • Long Term Care
    • Vision Plan
    • Flexible Spending Account
    • Tuition Reimbursement
    • Employee Assistance Plan
    • 401 (k) Plan
    • Sales Bonus
    • Vacation based on experience accrued throughout the year
    • Holidays 8 company paid, 2 floating holidays

What You’ll Be Doing

  • Develop and implement strategies to enhance sales processes and customer experiences, increasing revenue and improving efficiencies.
  • Manage the entire product lifecycle, from conception through launch and beyond, focusing on adding value and achieving key business objectives.
  • Collaborate closely with the Sales team to integrate their needs and feedback into the product development process.
  • Oversee user research, usability studies, and white space analysis to identify and act on opportunities for new features and functionalities.
  • Drive the adoption of sales tools, ensuring they align with strategic planning and receive the necessary leadership and resource support.
  • Monitor and evaluate product performance, iterating to improve upon metrics and KPIs that reflect sales force effectiveness.

Adding Value

  • Oversee requirements discovery (solution design, user story writing, feature development, and user acceptance testing)
  • Lead Agile teams as the SCRUM master.
  • Work with third-party vendors on key sales initiatives
  • Ensure and conduct high-quality training and change management of Sales products
  • Responsible for Sales & Customer Tool Communication and Promotion
  • Monitor and evaluate product performance
  • Measure Sales & Customer Tool Usage, Adoption & value-based metrics
  • Develop key KPIs and scorecards to measure sales force efficiency
  • Single point of contact for IT to support and lead strategic sales initiatives
  • Report status on and manage key stakeholders

 About You

  • Be able to do the job as described.
  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or related field.
  • Proven experience in product management, especially within technology-driven business environments.
  • Experienced with sales methodology and processes.
  • Strong analytical skills with a proven ability to think strategically about technology and its business impacts.
  • Prefer experience in a Distribution/Manufacturing and/or Software environment.
  • Previous experience focusing on training and metrics.

How To Apply

 We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley, and tell me why you’re interested. Or, if you do have a resume ready, apply on this site. 

Setting Expectations

We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions. Sponsorship is not an option for this role. This client is an Equal Opportunity Employer

TBI Id No: 24-13020 Product Manager / Digital Sales and Customer Tool Strategist