IS Help Desk Support Analyst / Desktop Support Technician

The Short Scoop: Looking for a hands-on IT support role where no two days are the same? This position places you on the frontlines of technology, solving problems, optimizing systems, and making people’s workdays better. If you’re someone who loves rolling up your sleeves and diving into everything from Macs to VOIP, this is your playground.

Location: Deerfield, IL area

Status:   8:30 AM – 5:00 PM (M-Th), Friday (WFH)

Why You Should Apply

• You’ll support a creative and collaborative user base, no day is boring
• Tackle both software and hardware challenges in a well-equipped environment
• Work with a mix of Windows, Mac, and mobile platforms
• Be part of a team that documents and prioritizes issues, no chaos here.
• Travel opportunities and on-call rotations keep things dynamic

The outstanding benefits package includes the following

• Medical, dental, and vision coverage (company-paid majority)
• 401(k) with generous company match and profit sharing
• Paid-time off starting at 12 days in year one and increasing annually
• 8.5 paid holidays and a floating holiday
• Company-paid life insurance, disability coverage, and more
• Performance bonuses, employee discounts, and wellness perks

Compensation range: $50,000 – $70,000

What You’ll Be Doing

• Troubleshoot desktops, laptops, and peripherals, both Windows and Mac
• Build and deploy images using Windows Deployment Services
• Maintain and upgrade software like MS Office, Adobe Creative Suite, and VPN clients
• Support end users via phone, email, and in-person helpdesk tickets
• Configure and maintain mobile devices, VOIP phones, and video conferencing gear
• Log, monitor, and document issues and equipment inventory
• Occasionally join the on-call list for urgent after-hours support

About You

• Be able to do the job as described.
• Associates degree (or higher) with 2+ years of hands-on experience in a professional setting required
• Comfortable supporting both Windows and Mac OS environments
• Familiar with Adobe Creative Cloud software and Cisco AnyConnect
• Maintain, upgrade, and troubleshoot all desktop and laptop hardware
• Printer repair support experience
• Can travel locally and occasionally, with a valid driver’s license
• Happy to join an on-call rotation for 24/7 support when needed

How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley rich@teambradley.com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.

Setting Expectations: We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.

Sponsorship is not an option for this role.

This client is an Equal Opportunity Employer

This is NOT A REMOTE ROLE!

TBI Id No: 25-14036, IS Help Desk Support Analyst / Desktop Support Technician