Desktop Support Technician / IT Help Desk Technician
Support
Glendale Heights, IL
My client, a niche global leader in a specialized field running 24/7, needs a Desktop Support Technician who keeps people connected to the tools they rely on. Solve problems fast, then make sure they stay solved. If you are a person who loves being hands-on technology and communicating with end users this role could be your springboard role with an outstanding company.
Location: Glendale Heights, IL area
Status: Full-time on-site
Why You Should Apply
- Great entry point into a global IT team
- Hands-on variety: PCs, Macs, mobile, AV, and VOIP
- Collaborative, approachable culture
- Onsite subsidized café overlooking beautiful HQ
- Outstanding benefits
The outstanding benefits package includes the following
- Competitive Medical Plans
- Dental Plans
- Vision Plans
- Health Savings Account
- Basic Life Insurance
- Life and AD & D Insurance
- Short and Long-Term Disability Insurance
- Mental Health Programs
- 401(k)
- Profit sharing
- Tuition reimbursement
- Professional Development Programs
- Paid Holidays
- Sick Time
- Vacation Time
- Volunteer Time
- Onsite cafeteria
- Company fun days
Compensation range: $47,000 – $56,000 annually
What You’ll Be Doing:
- Deliver tier 1 support for computers, mobile devices, and printers
- Set up, image, and troubleshoot desktops, laptops, and Macs
- Own the ticket queue and escalate smartly
- Spot recurring issues and fix root causes
- Train users and translate tech into plain English
- Maintain support documentation
About You
- Be able to do the job as described.
- Active Directory troubleshooting skills
- Microsoft System Center imaging is a plus
- Apple, AV, or VOIP experience is a bonus
- Familiar with ITIL service desk practices
We appreciate every person who takes the time to apply. While we may not be able to respond personally to every applicant, we will contact those whose experience most closely aligns with the requirements of the role.
How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. It is as easy as one, two, three! Send an email to directly to me at teambradley123 (at) gmail (dot) com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.
Sponsorship is not an option for this role.
This client is an Equal Opportunity Employer
This is NOT A REMOTE ROLE
TBI Id No: 26-15042, Desktop Support Technician / IT Help Desk Technician