Client Support Specialist/ Customer Service Support

The Short Scoop

Elevate your career with this exciting opportunity in a global manufacturing company specializing in top-quality products. This company has been a leader in producing products for the commercial use sector for over 120 years. Stable and in demand – This is a great place to call home! This role offers the perfect blend of customer interaction and operational efficiency, allowing you to take your multitasking and customer service skills to the next level. Once trained, enjoy the flexibility of a hybrid work environment.

Location: Des Plaines, IL

Status: On-site 100% (Once training is complete Hybrid option: 3 days in office, 2 days work from home).

Why You Should Apply

• Join a globally recognized manufacturer committed to quality and innovation.
• Diverse role involving phone calls, vendor management, and digital communication.
• Hybrid work model allowing for a flexible work-life balance post-training.
• Opportunity to impact our digital presence and customer interaction directly.

Excellent Benefits – Wide range of health and wellness options.

• Preventative exams coverage.
• Prescription Drug options.
• Imaging, Scans, Test and X-Rays
• ER, Urgent Care, and Doctor visits.
• PPO, In-Network, and Out-Of-Network.
• Dental Insurance.
• Vision Insurance.
• Basic Life and AD&D
• Voluntary Term Life Insurance
• Short-Term Disability and Long-Term Disability.
• Employee Assistance Programs.
• Flexible Spending Accounts.
• Travel Accident Insurance.
• Pet Insurance.
• 401K Plan – with a 6% match, and highly praised investment options, highlighting our investment in your future.
• Vacation and PTO

Compensation range: $54,000 – $60,000 + Bonus

What You’ll Be Doing

• Interacting directly with customers and resolving inquiries and issues via phone and email.
• Working closely with vendors and handling order processes and logistics.
• Maintaining and updating customer data. Prefer experience with an ERP system like SAP.
• Working closely with company departments (ie: Accounting, Engineering, & Sales)
• Implementing promotional activities and new product introductions.

About You

• Be able to do the job as described.
• 5+ years of Customer Service experience. Manufacturing environment strongly preferred.
• Thrive in fast-paced environments requiring strong organizational and multitasking skills.
• Possess excellent communication skills and a problem-solving mindset.
• Detail-oriented, with a passion for delivering outstanding customer service.
• Proficient in Microsoft Office and ERP systems, preferably SAP.
• Technical background is a strong preference.

How To Apply

We’d love to see your resume, but we don’t need it to have a conversation. Email Rich Bradley, rich@teambradley.com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.

Setting Expectations

We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.

Sponsorship is not an option for this role.

This client is an Equal Opportunity Employer

This is NOT A REMOTE ROLE!

TBI Id No: 25-14005, Client Support Specialist/ Customer Service Support