Systems Support Analyst, Retail IT Support & QA Analyst
Business Analyst Support
Deerfield, IL
The Short Scoop: Join our client’s growing IT team and become the vital link between business needs and technology solutions for a retail operation spanning 70+ stores nationwide. You’ll test, troubleshoot, and refine the systems that keep stores running smoothly every single day, directly shaping the in-store experience for employees and customers alike.
Location: Deerfield, IL
Status: Hybrid (3 days on-site, 2 days wfh)
Why You Should Apply
- Play a hands-on role in delivering technology that impacts stores across three regions
- Build expertise in QA testing, POS systems, and network administration
- Work closely with developers and business teams who value your input
- Grow your skills in scripting and automation to streamline daily operations
The outstanding benefits package includes the following
- Medical, dental, and vision coverage (company-paid majority)
- 401(k) with generous company match and profit sharing
- Paid-time off starting at 12 days in year one and increasing annually
- 8.5 paid holidays and a floating holiday
- Company-paid life insurance, disability coverage, and more
- Performance bonuses, employee discounts, and wellness perks
Compensation range $70K – $80K annually
What You’ll Be Doing
- Preparing and executing test plans, scripts, and QA/UAT/regression testing
- Diagnosing and documenting software and hardware issues
- Staging POS registers, servers, workstations, and tablets
- Joining systems to a domain and supporting AD and local users
- Providing Level 2 support for escalated issues across retail teams
- Creating scripts to automate routine processes
About You
- Be able to do the job as described
- Comfortable troubleshooting hardware and software independently
- Experience with POS systems (Xstore preferred), UAT testing, SQL, and PowerShell
- Willing to travel and work flexible or on-call hours as needed (Limited)
- Retail experience and familiarity with PCI compliance are a plus
- Legally authorized to work in the United States
How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley rich@teambradley.com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.
Setting Expectations: We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.
Sponsorship is not an option for this role.
This client is an Equal Opportunity Employer
This is NOT A REMOTE ROLE!
TBI Id No: 26-15024, Systems Support Analyst / Retail IT Support & QA Analyst