POS Help Desk Technician


Deerfield, IL


OVERVIEW OF THE POSITION: Our client, a leader in the retail industry, has always been committed to offering their employees stability, outstanding benefits packages, and ample opportunities for growth within the organization. They believe in acknowledging and rewarding the hard work, dedication, and achievements of employees and providing a working environment that fosters creativity, innovation and collaboration. They are currently looking for an outstanding POS Help Desk Technician to join their team. This position is located near the Deerfield, IL area and is hybrid.


  • Configure and support POS systems and applications
  • Onsite and remote support activity to solve POS issues
  • Staging and setup/breakdown of equipment with a smooth installation process and minimize post-installation support
  • Develop long-term strategies for hardware/software needs
  • Collaborate with other teams  for network and POS infrastructure in the Retail stores
  • Enter data into the Help Desk application
  • Maintain inventory
  • Write, maintain, and deliver technical standard operating procedures and documentation


  • 2+ years of supporting and troubleshooting POS systems with retail systems knowledge
  • Network infrastructure understanding
  • Strong knowledge of computers, windows OS, and peripheral devices
  • LAN, WAN, and Active Directory knowledge
  • CompTIA Certification is a plus
  • Oracle Xstore and MMS knowledge a plus
  • Up to 15% travel

WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered.  Although a strong desire for a certain type of position is a credit to your goal, experience is necessary. Our client is not considering sponsorship at this time and is not open to relocation expenses.