IT Support Specialist

Support

Park Ridge, IL

2022-05-09

TITLE: IT Support Specialist – 11774
LOCATION: Park Ridge, IL area
STATUS: On-site

OVERVIEW OF THE POSITION: Our client a global engineered service company is growing and turning to TeamBradley. They are currently looking for an outstanding IT Support Specialist. This person will be responsible for technical support for users and help support other IT team. This person will need to be in the office full time.

RESPONSIBILITIES:

  • Provide technical support
  • Troubleshoot system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices
  • Install and support desktops, laptops, VOIP Phones, and other devices
  • Monitor and update Service Desk incident tracking with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions
  • Primary point of contact with users from the assignment of the ticket to successful resolution of the issue
  • Document and update inventory of all IT equipment
  • Use Active Directory & Office 365 to assist users with password resets, user creation, and deletion
  • Assist in onboarding new users

SKILLS:

  • Bachelor’s Degree with 3+ years of customer focused IT experience
  • Technical certification(s) preferred (CompTIA A+/ Network+, Microsoft Desktop Administrator, etc.)
  • Understanding of relevant technologies, solutions, troubleshooting, and support
  • Troubleshooting Active Directory and PC’s experience
  • Workstation and server hardware and software troubleshooting experience
  • Help Desk issue tracking systems experience
  • Experience using centralized management tools for PC Management
  • Experience with Office 365 admin portal, Microsoft Office products and other business systems

WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered. Although a strong desire for a certain type of position is a credit to your goal, experience is necessary. Our client is not considering sponsorship at this time and is not open to relocation expenses.

IT Support Specialist – 11774

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