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IT Help Desk Support Analyst / IT Support Technician


Galesburg, IL


IT Help Desk Support Analyst / IT Support Technician, 24-13019

Embark on a dynamic journey as an IT Help Desk Support Analyst and play a pivotal role in maintaining optimal workstation performance within a thriving desktop computing environment. You will be the cornerstone of end-user support, ensuring smooth operation and assisting cybersecurity across the organization by diagnosing and resolving complex issues, thus enabling seamless business continuity, and enhancing user satisfaction.

This is a full-time perm position in the office Monday through Friday.

The work location is in Galesburg, IL

This position is open due to an internal promotion.

Why You Should Apply

  • Direct impact on improving user experience and operational efficiency.
  • Collaborate closely with cybersecurity experts to maintain cutting-edge security measures.
  • Involvement in comprehensive device management, from PCs to smartphones.
  • Opportunity to work in a supportive team environment that values professional growth.
  • Competitive salary

 Outstanding benefits package includes the following:

  • Choice of 3 health plans: HMO, PPO, and HSA
  • Prescription Drug Plan
  • Dental Insurance
  • Vision Care
  • Basic Term Life Insurance
  • Disability
  • 401K Retirement Savings Plan
  • 401K Company Match (Match 4% of first 5%)
  • Profit Sharing Plan (2-3% of base salary).
  • Annual Bonus
  • Incentive Plan
  • Employee Discount
  • Direct Deposit
  • Flexible HSA
  • Wellness benefit. Health Club Incentive

 Salary $45,000 – $50,000

What You’ll Be Doing

  • Install, maintain, and upgrade various desktop applications including Microsoft and Adobe products.
  • Diagnose and resolve hardware and software issues across multiple platforms.
  • Support network configurations and troubleshoot connectivity issues.
  • Participate in the deployment of IT solutions using Windows Deployment Services.
  • Provide guidance and support to users, ensuring optimal operation of all desktop computing resources.

About You

  • Be able to do the job as described.
  • Proficient in various software and hardware, including MACs and VOIP systems.
  • Able to conduct detailed research into PC issues and deliver user-friendly solutions.
  • Strong interpersonal skills with a focus on relationship-building.
  • High degree of professionalism and ability to manage confidential information.

How To Apply

We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley, and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.

Setting Expectations

We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions. Sponsorship is not an option for this role. This client is an Equal Opportunity Employer

TBI Id: IS Help Desk Support Analyst / IT Support Technician, 24-13019