IT Help Desk


Deerfield, IL


OVERVIEW OF THE POSITION: Our client, a leader in the retail industry, has always been committed to offering its employees stability, outstanding benefits packages, and ample opportunities for growth within the organization.  They believe in acknowledging and rewarding the hard work, dedication, and achievements of employees and providing a working environment that fosters creativity, innovation, and collaboration. They are currently looking for an outstanding IT Help Desk Analyst. This position is located near the Deerfield, IL area and is on-site.  


  • Maintain, upgrade, and manage all desktop applications
    • Build images and execute deployments using Windows Deployment Services
    • Perform onsite analysis, diagnosis, and resolution of desktop problems for the end user, including offsite repair for remote users
    • Configure, test, maintain, and troubleshoot end-user workstations and related hardware and software
    • Implement upgrades to PC boxes, including the installation of CPUs, CD-ROMS, I/O and NIC cards, hard disks, hard drives, memory chips, ribbon cables, and RAM
    • Collaborate with LAN technicians, network administrators, and system administrators to ensure efficient operation
    • Resolve issues with associated end-user workstation networking software products
    • Receive and respond to incoming calls, helpdesk tickets, and/or e-mails
    • Prepare, maintain, and uphold procedures for logging, reporting, and desktop operations
    • Maintain, upgrade, and troubleshoot all laptops, desktops, networks, phones, and wireless devices
    • Prioritize issues and document resolution
    • Maintain all inventory
    • 24-hour on-call rotation


  • Degreed with experience supporting and troubleshooting help desk issues
  • COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus
  • Proficient in Adobe products, Antivirus, Helpdesk tracking software, IBM Client Access, Microsoft, MACs, VPN Cisco AnyConnect, and wireless technology
  • Must have a valid driver’s license

 WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered.  Although a strong desire for a specific type of position is a credit to your goal, experience is necessary. Our client is not considering sponsorship currently and is not open to relocation expenses.

IT Help Desk – 11812