IT Help Desk


Galesburg, IL


OVERVIEW OF THE POSITION: Our client, a leader in the retail industry, has always been committed to offering their employees stability, outstanding benefits packages and ample opportunities for growth within the organization.  They believe in acknowledging and rewarding the hard work, dedication and achievements of employees and providing a working environment that fosters creativity, innovation and collaboration. They are currently looking for an outstanding IT Help Desk. This position is located near the Galesburg, IL area and is on-site.

  • Maintain, upgrade, and manage all desktop applications
    • Build images and execute deployments using Windows Deployment Services
    • Perform onsite analysis, diagnosis, and resolution of desktop problems for end user including offsite repair for remote users
    • Configure, test, maintain, and troubleshoot end-user workstations and related hardware and software
    • Implement upgrades to PC boxes, including the installation of CPUs, CD-ROMS, I/O and NIC cards, hard disks, hard drives, memory chips, ribbon cables, and RAM
    • Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation
    • Resolve issues with associated end-user workstation networking software products
    • Receive and respond to incoming calls, helpdesk tickets, and/or e-mails
    • Prepare, maintain, and upholding procedures for logging, reporting, and desktop operations
    • Maintain, upgrade and trouble shoot all laptops, desktops, network, phones and wireless devices
    • Prioritize issues and document resolution
    • Maintain all inventory 
    • 24 hour on call list


  • Degreed with experience supporting and troubleshooting help desk issues
  • COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications a plus
  • Proficient in Adobe products, Antivirus, Helpdesk tracking software, IBM Client Access, Microsoft, MACs, VPN Cisco AnyConnect and wireless technology
  • Must have a valid driver’s license

WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered. Although a strong desire for a certain type of position is a credit to your goal, experience is necessary. Our client is not considering sponsorship at this time and is not open to relocation expenses.
IT Help Desk – 11789