Desktop Support Engineer

OVERVIEW OF THE POSITION: Our Client, a global financial service corporation, provides their clients with superior customer service while always striving to exceed client expectations. They believe in providing quality services to their clients; they must employ innovative individuals that embrace a team collaborative spirit to provide innovative solutions to their customers. They are currently looking for a Desktop Support Engineer. This person will be able to solve complex problems on their own without escalating. This position is onsite in the New York area and Connecticut area (80% of the time in the NY office and 20% in the Connecticut office.)

RESPONSIBILITIES:

• Technical support of desktop hardware and software
• Troubleshoot application issues, including data encryption, file repair, complex disk diagnostics, and viruses
• Troubleshoot printers and copier interfaces
• Timely updates and closures of tickets in Service Now
• Support, including inventory and coordination with outside vendors
• Support video conference programs such as MS Teams, Skype, and Zoom
• Support all types of mobile devices

SKILLS:

• Bachelor’s degree with previous experience in the Financial Industry
• Reliable transportation to travel back and forth as overtime hours, weekend hours, and on-call hours are required as well as in cases with minimal notice.
• Previous experience with level 2 – 3 support
• Windows 10 and 11 and Microsoft Office 365 knowledge
• Experience with white glove support of VIP customers
• Familiar with remote access technologies such as Citrix and VPN

WHEN RESPONDING TO THIS OPPORTUNITY: Resumes without the required technical skills and experience will not be considered.  Although a strong desire for a certain type of position is a credit to your goal, experience is necessary. Our client is not considering sponsorship at this time and is not open to relocation expenses.

Desktop Support Engineer, 23- 12006