Customer Service Solution Specialist / Client Support Specialist

*** Looking for a role where you can solve problems, support customers, and flex both your product knowledge and people skills. ***

The Short Scoop: This hybrid customer service/technical product coordinator role blends traditional order processing with hands-on support, giving you a seat at the table where customer experience and product expertise meet.

Location: Mt. Prospect, IL area

Status: On-site 100% (Once training is complete Hybrid option: 3 days in office, 2 days work from home).

Why You Should Apply

• Be the go-to expert for customer and technical service support
• Join a collaborative, fast-paced team with a strong manufacturing legacy
• Great exposure to ERP (SAP) systems and technical diagnostics
• Opportunity to grow within a stable and respected organization

Excellent Benefits – Wide range of health and wellness options.

• Preventative exams coverage.
• Prescription Drug options.
• Imaging, Scans, Test and X-Rays
• ER, Urgent Care, and Doctor visits.
• PPO, In-Network, and Out-Of-Network.
• Dental Insurance.
• Vision Insurance.
• Basic Life and AD&D
• Voluntary Term Life Insurance
• Short-Term Disability and Long-Term Disability.
• Employee Assistance Programs.
• Flexible Spending Accounts.
• Travel Accident Insurance.
• Pet Insurance.
• 401K Plan – with a 6% match, and highly praised investment options, highlighting our investment in your future.
• Vacation and PTO

 Compensation range: $62,000 – $67,000 yearly + Bonus

What You’ll Be Doing

• Respond to customer inquiries about accounts, products, services, and order status
• Process orders, returns, credits, pricing adjustments, and shipping updates
• Forward product/service complaints to internal teams for investigation
• Provide basic technical support and assist with diagnosing product issues
• May suggest additional products/services to customers as appropriate

About You

• Be able to do the job as described.
• Comfortable navigating ERP systems (SAP preferred)
• Manufacturing or plumbing product knowledge is a plus
• Confident working with both standard order workflows and light technical troubleshooting
• Naturally curious, organized, and customer-first in your approach

How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. Send an email to me, Rich Bradley rich@teambradley.com and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.

Setting Expectations: We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.

Sponsorship is not an option for this role.

This client is an Equal Opportunity Employer

This is NOT A REMOTE ROLE!

TBI Id No: 25-14021, Customer Service Solution Specialist / Client Support Specialist