Application Support Specialist

Support

remote,

2021-02-22

OVERVIEW OF THE POSITION: Our client, a startup software development company is growing and they are teaming up with TeamBradley for an Application Support Specialist. They are looking for someone who has outstanding customer service and communication experience.

RESPONSIBILITIES:

  • Answer customer support tickets/requests, questions, and complaints
  • Develop proficiency in applications
  • Maintain data transport services
  • Triage and escalate tickets as needed providing details to reproduce issues.
  • Assist other departments
  • Solve customer issue by collecting relevant facts and investigating problems
  • Collaborate with colleagues to resolve service issues
  • Document technical work and research

SKILLS:

  • 2+ years’ troubleshooting and problem-solving with customer-facing experience
  • Construction industry experience
  • Application support and SaaS experience
  • Ideally will also have experience tuning DML, SQL queries, and strong table design
  • Strong troubleshooting skills

 

WHEN RESPONDING TO THIS OPPORTUNITY:  Resumes without the required technical skills and experience will not be considered.  Although a strong desire for a certain type of position is a credit to your goal, experience is necessary.  Our client is not considering sponsorship at this time.

ID# 13360 – Application Support Specialist

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