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Service Desk Analyst / IT Support Specialist


Addison, IL


Overview: Are you passionate about helping others and solving complex problems? Join my client as a Service Desk Analyst and play a crucial role in improving user experience and productivity. This dynamic position involves managing incidents, service requests, and communication with our associates. This opportunity is for you if you thrive in a fast-paced environment and excel at customer service.

Location: Addison, IL

Status: On-site with some flex time and 1 day remote after the initial training period.

Salary: $60,000 – $65,000

Why You Should Apply:

  • Be part of a growing company and work in a collaborative and supportive team environment.
  • The business is exciting, and there is increasing demand. This role is open because this company loves to promote from within—and they just did!
  • Enhance your technical skills and problem-solving abilities in a fast-paced environment.

 What You’ll Be Doing:

  • Creating incidents and service requests on behalf of customers.
  • Processing incidents and service requests via the Self-Service Portal, email, or telephone.
  • Applying enterprise service desk standards for prioritization and categorization of incidents.
  • Manage ticket queue backlog and improve incident response and resolution.
  • Executing provisioning activities for onboarding and offboarding employees.
  • Administering Active Directory, O365 environment, CRM applications, and ERP platforms.
  • Diagnosing and resolving incidents for diverse hardware, software, and application platforms.
  • Participating in technical investigations for new products and systems.
  • Administering computer hardware and software procurement.
  • Contributing to the development of knowledge base information.

 About You:

  • Be able to do the job as described.
  • 2-5 years of experience in a support role.
  • Strong Office 365, Active Directory, laptop, and provisioning experience.
  • Hardware, software, and VPN/WiFi setup and troubleshooting experience.
  • Strong problem-solving and analytical skills.
  • Excellent communication, presentation, and relationship skills.
  • Ability to multitask and work well under pressure in a team environment.
  • T Factor Authentication, prefer Okta.
  • Availability for some after-hours support and potential travel.

How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. Send us an email to me, Rich Bradley, and tell me why you’re interested. Or, if you do have a resume ready, apply on this site.

Setting Expectations

We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions. Sponsorship is not an option for this role. This client is an Equal Opportunity Employer

TBI Id No: 24-13023 Service Desk Analyst / IT Support Specialist